One of NASAs missions besides space exploration and the forward progression of mankind is to foster goodwill and educate the next generation of aerospace leaders. They do this in a number of ways and this is where the Shuttles Tires meet the runway.
It is very much about customer service. Who is the customer? Well the American People for one and lately the whole world, as so much is riding on what they accomplish up there and down here.
NASAs customer service is a good case study in public relations and how to propel our next generation. Their teams help in education of our young up and coming astronauts. In what ways does NASA give great customer service?
Well go take a look at their website and each page of important information has a link to more information and often a contact name. You can email them and they will respond to your questions, comments or ideas. I have and have been quite astounded by their excellent work.
In this case study we see that one of our nations greatest assets allows for dialogue, input and works with the public for the benefits of all. If more government agencies did this and offered this level of customer service we certainly would have more citizens praising their efforts. Please consider all this in 2006.
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