We have all been involved with horrible service and seen things we nearly could not believe while out purchasing products or services. I can tell you this that so many of the most unbelievable things I have seen resulted in Calamities in customer service for the company.
About four years ago I watch a Hispanic man who worked as a gardener for a landscape company. They had been working on the neighbors property all day and then he walked over a low brick wall and entered the other neighbors side area, where they put their trash cans. He then proceeded to take a leak. The lady in the house happened to come out at that moment to throw away some trash. Needless to say it did not go well.
She screamed and yelled and he I guess zipped it up and ran back over the wall and quickly finished and then they loaded the trailer and left. About 10 minutes later the cops show up. Yep, she called the cops and he took a report. Next about 15 minutes later code enforcement showed up too. Indeed, a Calamity in Customer Service had occurred.
Turns out the guy was an illegal alien and the company lost all the contracts in the entire Gated Home Owners Association. Whoops? At $60.00 to $100.00 per month depending on if they mowed the lawns or did the landscape too, I think was the going rate. The company had 155 accounts in the association. Wow, that is bad customer service gone wild. Well, I guess the landscape company learned a valuable lesson indeed.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs/ |
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