Customer Service is not as simple as students may surmise. But that does not mean that any business cannot at least improve upon their customer service. I suppose there is a book called; Customer Service for Dummies. And if you want to improve your customer service skills and you think you are a dumb dumb then let me offer a few tips on things you can do to make your current customer service even better.
1.) Talk to your customers ask them what they like or do not like. Ask them how you can improve. After all your customers know what they want in good customer service so why not ask them?
2.) Implement a Secret Shopper program and have a friend or acquaintance be a pretend shopper and then have them assess your business when you are not there and fill out a questionnaire.
3.) Put yourself in your customers shoes and consider what they are seeing when they do business with you. Imagine their frustrations and then work to mitigate such aggravation.
4.) Tell all employees to smile at customers and be polite and answer their questions without making excuses. Then tell them to say thank you, like the mean it to every customer and tell your employees without that customer, you will no longer have a job, because we will be out of business and we will not need you.
Perhaps if you start looking at things a little different then you will in fact improve your customer service. The sooner you start the better. After you do all this then consider hiring some outside consultants to take your company to the next level when you are ready for the big time. Consider all this in 2006.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs/ |
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