Friday, January 9, 2009

Foreign Contact Centers

Writen by Jimmy Sturo

Foreign contact centers are the contact centers of a country in foreign locations. Foreign contact centers are also referred to as foreign customer interaction centers or foreign e-contact centers. These are the central points of an enterprise from where all customer contacts are managed. They typically include one or more online call centers also which process e-mail newsletters and postal mail catalogs and handle website inquiries and chats. These centers also maintain a comprehensive record of customers.

Customer feedback reveals that there is comparable difference in the quality of domestic and offshore agents. Foreign contact centers train their customer care representatives in accent neutralization, which helps them to speak slowly and include idiomatic American expressions in conversation. Foreign support agents are often well educated and a rigorous screening of applicants is usually conducted because of the high competition for jobs in developing countries.

The primary things that the companies should consider when they want to start a foreign contact centers are: their expertise in managing remote locations, the caliber and skill set of the labor force, the cost of labor, language skills, telecom bandwidth, cost and reliability, infrastructure, political stability, enforceability of intellectual property rights and business contracts, and the general maturity of the business environment.

The most obvious benefit of having foreign contact centers is the low cost. You can set up your business with excellent infra structure at reasonable costs. You can get some of the best talented people to work for you at half the cost you would otherwise incur. They provide world-class service to your clients. The foreign contact centers offer high quality, reliable and cost-effective solutions. They also provide full service-project and account management support for their clients, from initial planning to pre-delivery, straight through to final implementation, assuring that the client?s requirements and objectives are met at every stage.

Contact Centers provides detailed information on Contact Centers, Hosted Contact Center, Contact Center Consultants, Contact Center Outsourcing and more. Contact Centers is affiliated with Inbound Call Center Services.

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